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Lucid Enterprises Privacy Policy

Your privacy is important to us.

Lucid Enterprises is committed to protecting your privacy.  Because we collect two types of user information, General Statistical Information and Personal Identifying Information, we are providing you with this policy to inform you of how we use and, in limited circumstances, disclose such information.

Collection, Use and Disclosure of General Statistical Information

When you visit our web site we gather certain general information, such as frequency of downloads, number of hits on our web site, and usage statistics with respect to our software products.  This information is referred to throughout this policy as "General Statistical Information".  We use and store this data only on a collective basis, in summary form, rather than on an individual basis.  This data helps us to determine how and the extent to which certain parts of our web site and software are used.  The stored General Statistical Information does not contain any Personal Identifying Information about you or any of our other users.

Collection and Use of Personal Identifying Information

In addition to collecting General Statistical Information, we may ask you to provide us with certain personal information, such as your name, street address and email address, to enable us to respond to your requests and needs.  Information that can reasonably be used to identify you is referred to in this policy as "Personal Identifying Information".

For example, if you choose a service or transaction that requires payment, such as making a purchase online or through other means such as a purchase order, we will request Personal Identifying Information necessary for payment, invoicing, and/or shipping.

In addition, when you purchase a Lucid Enterprises software product, we will also ask for product registration information, which includes the name of the product acquired, as well as your name, street address, and e-mail address.  This Personal Identifying Information is kept on file and updated from time to time to fulfill our continuing obligations to you, such as providing notices of new versions and giving support by e-mail.

When you visit our web pages by clicking on an order link in the Lucid Computer Consulting software and choose to complete a transaction, we gather certain Personal Identifying Information to facilitate your purchase and usage statistics to analyze, on a collective basis, how and the extent to which certain parts of the Lucid Enterprises Software is used.

When you provide us Personal Identifying Information in an e-mail, fax or by telephone such as when you request technical and other types of support, we use the information to locate your records and provide you with answers to your questions.

Also, when you submit information to us in the context of a technical support inquiry, including sending the Lucid Enterprises error report <ProgramName>Error.log, Personal Identifying Information may be attached to the information submitted.

Please note that you should be aware that the transmitting of the error report <ProgramName>Error.log or other attachments may include confidential information, which should be removed prior to the transmittal as we do not accept responsibility for the inadvertent subsequent disclosure of such confidential information.  When you ask to be placed on one of our mailing lists, we will use your e-mail address to send you messages relevant to that list.

Removal from Mailing List or Change of Personal Information

You may have your e-mail address changed or removed from our mailing list by submitting a request via Contact Us.

Disclosure of Personal Identifying Information

We may disclose your Personal Identifying Information to appropriate third parties to process transactions you initiate, including shipping products to you and invoicing for purchases made.  If you make your purchase through PayPal, the only financial information that we collect is that a successful transaction has occurred.  Examples of such third parties are our order processing and fulfillment service providers and credit card processing companies.  We may also disclose your Personal Identifying Information to third parties if we are required to do so by law, or if we believe that such action is necessary to:

  • Comply with legal processes such as a search warrant, subpoena, or court order;
  • Protect our rights and property; or
  • Protect against misuse or unauthorized use of our web site and/or Lucid Enterprises software products.

We never loan, rent or sell your Personal Identifying Information to others.


We may set and access cookies on your computer.  A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive.  We use cookies in a limited way to track usage on our site.  We gather information about site use by our visitors through cookie technology on an anonymous basis and analyze it at an aggregate level only.  This enables us to continually improve our web site to meet the needs of our users.

In addition, we may use temporary session cookies to track your progress through our order processing system, keeping track of information such as the contents of your shopping cart and address.  These session cookies only exist for the duration of your browser session.

Third Party Web Sites

The Lucid Enterprises web site may contain links to third-party web sites over which we have no control or responsibility regarding content, privacy policies, or practices.  We suggest that you review the privacy policy applicable to any third party site that you visit.  This privacy policy applies only to our own web site at Contact Us.  Please note that all on-line and telephone credit card orders for Lucid Enterprises software products may be processed by a third party.

Web Site Security

Our web site utilizes industry standard security technology to protect the security, integrity, and privacy of Personal Identifying Information from unauthorized third-party access.  The Personal Identifying Information resides behind a firewall with access restricted to authorized Lucid Enterprises employees and their agents.

Changes to the Lucid Enterprises Privacy Policy

Lucid Enterprises may amend this policy at any time by posting the amended terms on our web site.  All amended terms will be automatically effective without further notice, 10 days after they are first posted.

You may contact us with your comments on Lucid Enterprises' privacy policy by clicking on Contact Us at the Lucid Enterprises web site: Contact Us.


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