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Lucid Product Update Instructions

The following provides instructions for obtaining and installing product updates for Lucid Enterprises products:

To obtain an update, the user must be registered (see Submit Registration)

Most products provide an integrated update service.   On the application Main Menu, select 'HELP', then 'CHECK FOR UPDATES'.  If a product update is available, please follow the provided instructions and install the update.

There is a known problem installing updates from some older applications.  Should you experience any difficulties, please download a free utility that will allow you to update all of your Lucid Enterprises Products:   Download the Software Update Utility.  Note your existing software that you want to update must already be registered.  In addition, you will need to know one product Serial Number of a Lucid Product you have installed and the email address that you used to register your software.

If the download does not fix your problem, or if you are unable to download the update, please submit an Incident Report to Technical Support (see Submit Incident Report).  A new update or complete product replacement will be provided to the user as necessary to resolve the issue.

The following is the step-by-step process used to obtain and install program updates:

  1. Go to 'HELP' on the Main Menu and click on 'CHECK FOR UPDATES'
    Check for Updates

  2. The Check for Updates process will let the user know if an update is available.  The example, below, indicates that there are no newer updates available for installation.  The update process is complete if this message appears.  If the user is experiencing problems, an Incident Report should be submitted to Technical Support (see Submit Incident Report).
    Updates already installed

  3. If a program update is available for download, the following message will appear.  Click on 'YES' to download the update, or 'NO' to cancel the process.  If responding 'NO', updates can be checked and installed at a later date using this same process.
    Update Available

  4. The program updates will be downloaded. After the download is successful, the ‘Lucid Application Updater’ program will be called to download the update.
    Update is Available

  5. Press the EXIT button to continue with the update.

    Note:  While the update file is downloading and processing, the application will be closed so that the update may be applied.  If the application does not close during the update process, please close it manually.

  6. Download Results

  7. Upon completion of the application update script, a message indicating the update was successful will appear.

  8. Successful Update

  9. The application update process is complete:  You may now restart your application.  You may check the installed program version by going to the Main Menu and select 'HELP', then 'ABOUT'.

    After installing the update, perform any instructions that may have been provided by Technical Support.  Should you experience any problems, first make sure that the application was not running when you attempted to install the update.  If problems persist, please submit an Incident Report describing the problem in detail (see Submit Incident Report).  Also, if you have any questions concerning these installation procedures, please submit an Incident report

    A list of the program changes may be view by going to the Main Menu and selecting HELP, then ‘View Release Contents Report’.



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