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'Mark as Read' fails after installing Avast!

 

HOT TIP:   Are you suddenly experiencing problems with Microsoft Outlook failing to indicate that a message has been read?

Some of the symptoms include

Problem Analysis

The problem occurs because of an update to Avast! Anti-Virus Version 7.0.1456

Microsoft has identified this behavior with Avast! and Outlook in a 'Microsoft Answers' article.

Problem Solution

To work around the problem, change the general behavior of the Avast! Anti-virus mail shield options:

Step-by-Step Instructions

  1. Open the Avast! Control Panel by double-clicking the application.
  2. Select the 'Real-time Shields' tab on the left of the Control Panel.
  3. Select the 'Mail Shield' sub menu.
  4. Click on the 'Expert Settings' button

Avast! Control Panel

Once in the Mail Shield Settings:

  1. Select the 'Behavior' tab.
  2. In the 'General' area, unmark the 'Mark in subject of mail containing a virus'.
  3. In the 'General' area, unmark the 'Mark in subject of suspicious mail'.
  4. Press the 'OK' button
  5. Close Outlook if it is still running.
  6. Open Outlook again to determine if the problem has been corrected.

Expert Mail Shield Options

This problem was experienced with Outlook 2003, but the problem probably occurs on other versions of Outlook as well.

 

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