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ALL Lucid Products - Version
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#5016 - Unable to install after download. get data move error after entering the serial number
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Due to new security measures incorporated in Windows Vista and Windows 7, unexplained errors may occur when running or updating the application from the default install directory. Should you experience these problems, you may want to re-install the application into an alternative directory such as C:/Lucid/'ApplicationName' where 'ApplicationName' is the application name (e.g., 'Lucid Reserve Study' or 'Lucid Electronics Workbench', etc.).
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ALL Lucid Products - Version ALL
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#5000 - I purchased my software with PayPal for download, but I did not receive the software download or the Product Serial Number.
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The 'return to Lucid Enterprises' link probably wasn't pressed after the payment was made. If you haven’t already downloaded the application, please download an evaluation copy of the software from the product web page. To obtain the Serial Number, please submit an Incident Report with your product purchase information. A Serial Number will be emailed to you within 24 hours.
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Lucid Electronics Workbench - Version 01.02.0006
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#5007 - 'Error 53, File not found when attempting to install program updates' (mnuUpdateCheck)
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To work around this problem, download and install a new evaluation copy of the software, using the Serial Number provided when you made your software purchase. This problem will not re-occur after installing V01.02.0009 of the application.
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Lucid Reserve Study Professional Edition - Version 1.03.0002
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#5015 - After installing the Professional Version of the software, the application would only run as the Standard Edition.
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Due to new security measures incorporated in Windows Vista and Windows 7, unexplained errors may occur when running or updating the application from the default install directory. Should you experience these problems, you may want to re-install the application into an alternative directory such as C:/Lucid/Lucid Reserve Study.
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Lucid Reserve Study Standard Edition - Version 1.02.0007
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#5014 - Downloaded latest update and when I double click on the update.bat get error saying version supplied in zip file not compatible with 64 bit Windows Vista.
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The automatic update function has been updated in more recent versions of the Lucid Reserve Study software. To initiate the new update process manually, please use the following steps: 1. Ensure that the Lucid Reserve Study application is not running. 2. Locate the directory where the software was installed, typically C:/Program Files/Lucid/Lucid Reserve Study (see Incident #5015). 3. If it does not already exist, create a new subdirectory named ‘Updates’. 4. Open a browser window using the URL: http://www.lucidcc.com/RESERVE/Update.exe and save the latest update to the new directory (C:/Program Files/Lucid Reserve Study/Updates). 5. Navigate to the downloaded file (C:/Program Files/Lucid/Lucid Reserve Study/Updates/Update.exe) . 6. Double-click on the downloaded file. 7. The update will be installed automatically and a message that the application has been updated will occur.
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Lucid Reserve Study Standard Edition - Version 01.02.0004
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#5004 - 'Error 53, File not found when attempting to install program updates' (mnuUpdateCheck)
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To work around this problem, navigate to the 'Updates' directory, (typically C:\Program Files\Lucid\Lucid Reserve Study\Updates) and double-click on the 'Update.exe' file to install the update. This problem will not re-occur after installing V01.02.0006 of the application.
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Lucid Reserve Study Standard Edition - Version 01.02.0003
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#5002 - 'Stop Statement Encountered' message appears when attempting to 'check for updates'
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To work around this problem, please go to the directory where the application was installed (typically C:\Program Files\Lucid\Lucid Reserve Study) and delete the directory 'Updates' and all of its contents. This problem will not re-occur after installing a program update.
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Lucid Reserve Study Standard Edition - Version ALL
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#5001 - Does the CDROM version of the software include a printed manual?
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Yes, when you purchase the CDROM version of the software, a printed User Manual will be included in the shipment. Downloaded software includes the User Manual in Adobe PDF format, but the user will have to print their own copy.
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