Lucid Product Update Instructions
The following provides
instructions for obtaining and installing product updates for Lucid Enterprises
To obtain an update, the user must be
registered (see Submit
Most products provide an integrated update
service. On the application Main Menu, select 'HELP', then
'CHECK FOR UPDATES'. If a product update is available, please follow
the provided instructions and install the update.
There is a known problem installing updates from some older applications. Should you experience any difficulties,
please download a free utility that will allow you to update all of your Lucid Enterprises Products:
Download the Software Update Utility.
Note your existing software that you want to update must already be registered. In addition, you will need to know
one product Serial Number of a Lucid Product you have installed and the email address that you used to register your software.
If the download does not fix your problem, or
if you are unable to download the update, please submit an Incident Report
to Technical Support (see
Submit Incident Report).
A new update or complete product replacement will be provided to the user as
necessary to resolve the issue.
The following is the step-by-step process used to
obtain and install program updates:
- Go to 'HELP' on the Main Menu and click on
'CHECK FOR UPDATES'
- The Check for Updates process
will let the user know if an update is available. The example, below,
indicates that there are no newer updates available for installation.
The update process is complete if this message appears. If the user is
experiencing problems, an Incident Report should be submitted to Technical
Submit Incident Report).
- If a program
update is available for download, the following message will appear.
Click on 'YES' to download the update, or 'NO' to cancel the process.
If responding 'NO', updates can be checked and installed at a later date
using this same process.
- The program updates will be
downloaded into a directory of your choosing. Newer Applications will download the update files to the application installation directory in the \UPDATES folder.
If you are asked to provide a download directory, we suggest that you
download the update into an easily accessed empty temporary directory.
All the downloaded files may be deleted after the update has successfully
completed. Respond 'NO' to just download the update, or 'YES' if you
would like to review the Release Contents Report prior to installing the
Acrobat Reader is required).
- The update file download will appear after you respond (either YES or
NO) to the information screen. You may receive a Windows message
saying that pop-ups are being blocked. If so, respond by allowing
pop-ups this one time so that you may download the update file. NOTE: All newer applications will download an update
file named UPDATE.EXE into the \UPDATES subdirectory of the application program.
- Save the update file in a
directory of you choosing. It is suggested that you use an easily
accessed, empty directory for the download. In our example below, we
chose a directory named 'C:\Temp\Updates'. NOTE: Newer Applications will download the update files to the application installation
directory in the \UPDATES folder.
- Important: While the
update file is downloading, be sure to close the application so that the
update may be applied.
- The following screen shot
shows the contents of the selected directory after the download. NOTE: Newer Applications will download the update fileis named UPDATE.EXE.
- After the update file is downloaded, the file
must be unzipped. It is suggested that the file be unzipped into the
same directory. In the example, below, WinZip is used to extract the
may be download for trial use) into the same directory. NOTE: Newer Applications do not require you to extract the data.
Skip this step if the file UPDATE.EXE was downloaded.
- The following examples shows the files that
are extracted from the ZIP file. The file 'ReadMe.txt' contains the
installation instructions for the update; the file 'Update.bat' contains the
application update script; the remaining files are used by the application
update script. Important: Before continuing, make sure that the
application being updated is closed; it is also recommended that you read
the contents of the 'ReadMe.txt' file. When ready to install the
update, double-click on the 'Update.bat' or 'Update.exe' (not shown) file.
- Upon completion of the application update
script, a message indicating the update was successful will appear.
After installing the update, perform any instructions that were included in
the 'ReadMe.txt' file, or instructions that may have been provided by
Technical Support. Should you experience any problems, first make sure
that the application was not running when you attempted to install the
update. If problems persist, please submit an Incident Report
describing the problem in detail (see
Submit Incident Report).
Also, if you have any questions concerning these installation procedures,
please submit an Incident report.
- The application update process is complete:
You may now restart your application. You may check the installed
program version by going to the Main Menu and select 'HELP', then 'ABOUT'.
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