Lucid Product Update Instructions
The following provides
instructions for obtaining and installing product updates for Lucid Enterprises
products:
To obtain an update, the user must be
registered (see Submit
Registration)
Most products provide an integrated update
service. On the application Main Menu, select 'HELP', then
'CHECK FOR UPDATES'. If a product update is available, please follow
the provided instructions and install the update.
If the download does not fix your problem, or
if you are unable to download the update, please submit an Incident Report
to Technical Support (see
Submit Incident Report).
A new update or complete product replacement will be provided to the user as
necessary to resolve the issue.
The following is the step-by-step process used to
obtain and install program updates:
- Go to 'HELP' on the Main Menu and click on
'CHECK FOR UPDATES'
- The Check for Updates process
will let the user know if an update is available. The example, below,
indicates that there are no newer updates available for installation.
The update process is complete if this message appears. If the user is
experiencing problems, an Incident Report should be submitted to Technical
Support (see
Submit Incident Report).
- If a program
update is available for download, the following message will appear.
Click on 'YES' to download the update, or 'NO' to cancel the process.
If responding 'NO', updates can be checked and installed at a later date
using this same process.
- The program updates will be
downloaded into a directory of your choosing. We suggest that you
download the update into an easily accessed empty temporary directory.
All the downloaded files may be deleted after the update has successfully
completed. Respond 'NO' to just download the update, or 'YES' if you
would like to review the Release Contents Report prior to installing the
update (Adobe
Acrobat Reader is required).
- The update file download will appear after you respond (either YES or
NO) to the information screen. You may receive a Windows message
saying that pop-ups are being blocked. If so, respond by allowing
pop-ups this one time so that you may download the update file.
- Save the update file in a
directory of you choosing. It is suggested that you use an easily
accessed, empty directory for the download. In our example below, we
chose a directory named 'C:\Temp\Updates'.
- Important: While the
update file is downloading, be sure to close the application so that the
update may be applied.
- The following screen shot
shows the contents of the selected directory after the download.
- After the update file is downloaded, the file
must be unzipped. It is suggested that the file be unzipped into the
same directory. In the example, below, WinZip is used to extract the
files (WinZip
may be download for trial use) into the same directory.
- The following examples shows the files that
are extracted from the ZIP file. The file 'ReadMe.txt' contains the
installation instructions for the update; the file 'Update.bat' contains the
application update script; the remaining files are used by the application
update script. Important: Before continuing, make sure that the
application being updated is closed; it is also recommended that you read
the contents of the 'ReadMe.txt' file. When ready to install the
update, double-click on the 'Update.bat' file.
- Upon completion of the application update
script, a message indicating the update was successful will appear.
After installing the update, perform any instructions that were included in
the 'ReadMe.txt' file, or instructions that may have been provided by
Technical Support. Should you experience any problems, first make sure
that the application was not running when you attempted to install the
update. If problems persist, please submit an Incident Report
describing the problem in detail (see
Submit Incident Report).
Also, if you have any questions concerning these installation procedures,
please submit an Incident report.
- The application update process is complete:
You may now restart your application. You may check the installed
program version by going to the Main Menu and select 'HELP', then 'ABOUT'.
