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Frequently Asked Questions (FAQs)

Before submitting an Incident Report, see if there is a solution to your question or problem listed below (Click on the Show Solution button to display solution):


 
ALL Lucid Products - Version 1.03.0024
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#5068 - Anti-Virus software may prevent some .exe files from being downloaded
 
 
ALL Lucid Products - Version
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#5062 - When I attempt to update my software, I receive a message telling me that I do not have the minimum software version to obtain an upgrade
 
 
ALL Lucid Products - Version
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#5061 - Unable to successfully install updated from application program
 
 
ALL Lucid Products - Version
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#5060 - Error 404 - Page Not found when downloading application update
 
 
ALL Lucid Products - Version
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#5056 - Error occurs when attempting to print any report.
 
 
ALL Lucid Products - Version 1.03.0022
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#5055 - When I try to export a report, I get the above message and have to terminate the program.
 
 
ALL Lucid Products - Version
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#5053 - Symantec Anti-Virus reports a SONAR Virus when installing software
 
 
ALL Lucid Products - Version 1.03.0007
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#5023 - ERROR FILE - error not found in string table An error occurred during the move data process: -113 C:\Users\UserName\AppData\Local\Temp\WZSE3.TMP\data1.cab Error Number:-113 (refer to online help)
 
 
ALL Lucid Products - Version
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#5016 - Unable to install after download. get data move error after entering the serial number
 
 
ALL Lucid Products - Version ALL
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#5000 - I purchased my software with PayPal for download, but I did not receive the software download or the Product Serial Number.
 
 
ALL Lucid Products - Version Varies
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#1344 - Error 5: Invalid procedure call or argument when attempting to Update application
 
 
Lucid Reserve Study Standard Edition - Version
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#5064 - When I attempt to update my software, I receive a message telling me that I have not registered my software
 
 
Lucid Reserve Study Standard Edition - Version 1.03.0012
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#5029 - Unexpected Error in Module1:CreatePercentFunded: 6; Error: 6; Overflow
 
 
Lucid Reserve Study Standard Edition - Version 1.02.0007
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#5014 - Downloaded latest update and when I double click on the update.bat get error saying version supplied in zip file not compatible with 64 bit Windows Vista.
 
 
Lucid Reserve Study Standard Edition - Version 01.02.0004
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#5004 - 'Error 53, File not found when attempting to install program updates' (mnuUpdateCheck)
 
 
Lucid Reserve Study Standard Edition - Version 01.02.0003
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#5002 - 'Stop Statement Encountered' message appears when attempting to 'check for updates'
 
 
Lucid Reserve Study Standard Edition - Version ALL
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#5001 - Does the CDROM version of the software include a printed manual?
 

 

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