Submit Incident Report

Before submitting an incident report, please:

Check the Frequently Asked Questions page to see if your problem or question has already been submitted.
Check to see if an update to your application is already available by following the Check for Program Updates procedures.

Note: Responses to your Incident Report will be sent via DoNotReply@lucid-enterprises.com. Please add this email address to your 'safe senders' list to ensure that you do not miss any important messages!

Please provide information relating to your problem or request for enhancement using the form, below:

Please provide the following information. The bold fields marked '*' are required fields. Press the button for help on filling out the field:

Customer ID:

First Name: *

Last Name: *

Serial Number: *

Program Name: *

        Program Version: *

         Request Priority: *

         Type of Request: *

Operating System Used: *


Error Message Produced:

Problem/Request Description: *

Describe what you were doing when the problem occurred: *

Additional Comments that might help in diagnosing the problem:

Phone Number:

E-mail Address: *

The more information that you provide, the easier it will be to resolve your problem! Please check over what you have entered before submitting the incident report. Thank you!

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Customer ID:
First Name: *
Last Name: *
Serial Number: *
Program Name: *
Program Version: *
*Request Priority:* *
Type of Request: *
Operating System Used: *
Error Message Produced:
Problem/Request Description: *
Describe what you were doing when the problem occurred: *
Additional Comments that might help in diagnosing the problem:
Phone Number:
E-mail Address: *