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ALL Lucid Products - Version 1.03.0024
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#5068 - Anti-Virus software may prevent some .exe files from being downloaded
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When downloading files, you may get a DRep message preventing you from downloading the software. This is NOT a Virus message. To get around the problem, disable your anti-virus software until the file has been downloaded and installed. If you are using Avast Anti-Virus, you may uncheck 'Enable Reputation services' and add http://www.lucidcc.com as a URL to exclude.
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ALL Lucid Products - Version
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#5062 - When I attempt to update my software, I receive a message telling me that I do not have the minimum software version to obtain an upgrade
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Go to the product web page and look to see if there is a 'Purchase Options' button. If so, you may use this link to purchase an upgrade for your software.
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ALL Lucid Products - Version
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#5061 - Unable to successfully install updated from application program
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Please refer to the Product Upgrade Instructions, which is located under the SUPPORT menu. Download and install the utility program to update your software
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ALL Lucid Products - Version
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#5060 - Error 404 - Page Not found when downloading application update
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The U[ProgramName].zip file may not be found. Leaving the URL as entered, change the URL from U[ProgramName].zip to Update.exe. Save the file in the \Updates subdirectory where the application was installed. Please refer to the Product Update Instructions located under the SUPPORT menu. Please refer to FAQ 5061 for another solution.
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ALL Lucid Products - Version
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#5056 - Error occurs when attempting to print any report.
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There was a problem with the new installation package that we are using and certain files are not being registered in the system. Please download and install a new version of the application. This problem only occurs with new installations that were dated between 12/07/2014 and 01/17/2015. If desired, please request a workaround to repair existing installations.
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ALL Lucid Products - Version 1.03.0022
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#5055 - When I try to export a report, I get the above message and have to terminate the program.
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There was a problem with the new installation package that we are using and certain files are not being registered in the system. Please download and install a new version of the application. This problem only occurs with new installations that were dated between 12/07/2014 and 01/17/2015. If desired, please request a workaround to repair existing installations.
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ALL Lucid Products - Version
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#5053 - Symantec Anti-Virus reports a SONAR Virus when installing software
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"Its a false alarm that Norton won't fix for months/years. Please report it to Norton as a false alarm and hope that they fix it one day." See: http://www.symantec.com/business/support/index?page=content&id=HOWTO55273 for more information on how to get around the false positive report.
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ALL Lucid Products - Version 1.03.0007
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#5023 - ERROR FILE - error not found in string table An error occurred during the move data process: -113 C:\Users\UserName\AppData\Local\Temp\WZSE3.TMP\data1.cab Error Number:-113 (refer to online help)
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WinZip Self-Extracting program deletes files for the installation process before completing the install. As of 04/03/2012 an updated version of the install process has been deployed for downloading and installation.
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ALL Lucid Products - Version
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#5016 - Unable to install after download. get data move error after entering the serial number
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Due to new security measures incorporated in Windows Vista and Windows 7, unexplained errors may occur when running or updating the application from the default install directory. Should you experience these problems, you may want to re-install the application into an alternative directory such as C:/Lucid/'ApplicationName' where 'ApplicationName' is the application name (e.g., 'Lucid Reserve Study' or 'Lucid Electronics Workbench', etc.).
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ALL Lucid Products - Version ALL
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#5000 - I purchased my software with PayPal for download, but I did not receive the software download or the Product Serial Number.
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The 'return to Lucid Enterprises' link probably wasn't pressed after the payment was made. If you haven’t already downloaded the application, please download an evaluation copy of the software from the product web page. To obtain the Serial Number, please submit an Incident Report with your product purchase information. A Serial Number will be emailed to you within 24 hours.
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ALL Lucid Products - Version Varies
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#1344 - Error 5: Invalid procedure call or argument when attempting to Update application
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The automatic update function has been updated in application updates dated 12/14/2012 or newer. To initiate the new update process manually, please use the following steps: 1. Ensure that the application is not running. 2. Locate the directory where the software was installed, typically C:/Program Files/Lucid/[Application Name] and Navigate to the downloaded file (C:/Program Files/Lucid/[Application Name]/Updates/Update.exe) . 3. Double-click on the Update.exe file. 4. The update will be installed automatically and a message that the application has been updated will occur.
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