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Instructions for Downloading and Installing Lucid Help Desk Single User

Should you experience problems in downloading or installing Lucid Help Desk Single User, first check the Frequently Asked Questions (FAQs).  If problems persist, please submit an Incident Report.



Downloading and Installing .EXE Files

  1. Go to the appropriate Lucid Enterprises product page and find the 'Download Evaluation Copy' button.
  2. Press this button to download the the software.  If you are asked for a download location, select a temporary download directory location to download the software, such as 'C:\Lucid'.  Some browsers have a default location where the files will be downloaded:  Make a note of this download location for the next step.  If you are running the Internet Explorer (IE) browser, you may be presented with the option to 'RUN' the installation file without performing the intervening steps.   If you choose this option, click on 'RUN' and continue with step 5, otherwise press the 'SAVE' or 'SAVE FILE' button.

  3. Download Install File
    Mozilla Firefox Download Screen


    IE Download-Run
    Microsoft Internet Explorer (IE) Download Screen


  4. Proceed to step 5 if you clicked on 'RUN'.  Otherwise, locate the file that you just downloaded, typically <ProgramName>.exe (The <ProgramName> varies based on the product that you downloaded.

  5. Saved Install File
    Installation File located in the selected download directory


  6. Double-Click on the downloaded file to begin the installation process. 
  7. Note: You may receive a message saying that the publisher could not be verified.  You should ignore this message and press 'Run'.
  8. Verify that you would like to install the application by pressing 'OK'.  Files will be unzipped to a temporary directory location.
  9. Start the Setup process.  Note the instructions and press 'SETUP' to install the application.  Be sure that you have your Serial Number handy for use in the installation process.  A Serial Number of 'DEMO' should be used if an Evaluation copy of the software is being installed.
  10. If required, MDAC will be installed automatically, just follow the Microsoft MDAC instructions.
  11. Indicate that you agree to the End User License Agreement.
  12. If asked for a Serial Number, enter the Serial Number that you received when you purchased your program.  Otherwise, enter 'DEMO' as the Serial Number if you are evaluating the software.
  13. Start the program by double-clicking on the Lucid Application ICON placed on your desktop.
  14. Some Lucid Applications contain additional security requirements for logging into the application.  Click on the 'HELP' button of the Application Logon Screen to obtain the default User Names and Passwords.
  15. Once the application has been installed, the temporary files will be erased automatically.  If the .EXE file was downloaded it may be erased from the download directory selected in step 2.

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Downloading and Installing .ZIP Files

It is preferable to download and install .EXE files because the process is much simpler. The instructions for downloading and installing .ZIP files are provided in case there are problems using the preferred method.

  1. Go to the appropriate Lucid Enterprises product page and find the 'Download Evaluation Copy' button.
  2. Select a temporary download directory location to download the software, such as 'C:\Lucid'.
  3. Download the the software into the selected download directory.

    Download ZIP File  
    Save Installation ZIP File


    Select Download Directory
    Locate Downloaded ZIP File


  4. Unzip the downloaded file into the same directory using a program, such as WinZip® (see OUTSIDE LINKS).  

    Extracting ZIP File
    Unzip files into the same directory


  5. Unzip the files into the same directory by Right-Clicking the ZIP file; Select 'WinZip'; and then select 'Extract to Here'.  Some versions of WinZip have an 'Install' option.   This option may be used instead of unzipping the file with the 'Extract' function, taking you directly to step 6.

    Unzipped Files
    Locate Setup Application in Unzipped Files


  6. Once the file has been unzipped, locate and double-click on the file 'SETUP.EXE' to start the installation process (NOTE:  There are several files named 'SETUP'.  If the file extensions are hidden for 'known file types', look for this ICON: Setup ICON and double-click on it.  Another way to identify the correct SETUP file is to look for "Application" listed in the "Type" column).
  7. If required, MDAC 2.81 will be automatically installed, just follow the Microsoft MDAC instructions.
  8. Indicate that you agree to the End User License Agreement.
  9. If asked for a Serial Number, enter the Serial Number that you received when you purchased your program.  Otherwise, enter 'DEMO' as the Serial Number to evaluate the software.
  10. Start the program by double-clicking on the Lucid Application ICON placed on your desktop.
  11. Some Lucid Applications contain additional security requirements for logging into the application.  Click on the 'HELP' button of the Application Logon Screen to obtain the default User Names and Passwords.
  12. Once the application has been installed, the files placed in the selected download directory may be erased.

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